- Patient Resources
- Patient Participation
- Practice Standards
Out of Hours
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
How do you use the NHS 111 service?
Call the NHS 111 telephone service by dialing 111 from your phone. You will be asked to provide some basic information about yourself and to describe the nature of your call. If you need advice about a health problem, you are asked if you are calling for yourself or on behalf of someone else and are then asked:
What the symptoms are, how they affect you/the person and when they began; What you/the person have tried already; Any drugs you/the person are already taking; Any existing medical conditions; Anything else you think is relevant. NHS Direct nurses will use their skills and experience, together with a comprehensive computer system, to advise you on the most appropriate course of action to take.
With the right advice and information, lots of non-serious health problems can be treated at home or following a visit to your local pharmacist. If the problem is more serious, you may need to see your doctor or go to hospital. Whatever the problem, the NHS Direct nurse will listen to the symptoms you describe and advise you what to do for the best. If your problem is very serious, they will connect you to the ambulance service.
NHS 111 staff can also provide information on a wide range of healthcare topics, from helping you to find out more about diagnosed conditions and treatments to giving details of local health services.
Where is the NHS Choices 111 website
Click HERE for NHS Choices 111 page.
GP care at Evenings, Weekends & Bank Holidays
How the service works
Patients contact the out–of–hours provider by phoning the usual surgery number. They are then automaticaly put through to the OOH provider.
The call handler will take details of your condition or that of a family member or friend and advise you on what action to take. You may be given advice over the telephone by a clinician or required to visit your local OOH centre, or a health professional may visit a patient at home if they are housebound or have terminal care requirements and they are unable to travel.
Family doctors are involved in diagnosing and treating patients, but specially trained paramedics, emergency care practitioners and nurses also see patients and provide visits.